playrealrouletteonline| Adhere to long-term doctrine and practice sustainable development, Hengqin Life Insurance releases its 2023 annual report

On April 30, 2024, Hengqin Life issued its 2023 annual report (hereinafter referred to as the "Annual report"). The report reveals what Hengqin Life has made in the areas of strengthening business quality optimization, implementing long-term investment, deeply ploughing customer value, digital transformation of science and technology, optimization of products and services, and serving people's livelihood and public welfare.PlayrealrouletteonlineThe exploration and concrete results.

Continuous Optimization of Business structure and quality focus on Digital user Management

In 2023, the company focuses on expanding value-oriented business, the business development throughout the year is steady and orderly, the business structure is further optimized, and the business value and quality continue to improve.

In terms of business scale and structure, the annual new single-scale premium is 30%.Playrealrouletteonline.15 billion yuan, of which the premium income for the first year is 17.Playrealrouletteonline.98 billion yuan, in the premium of the new order scalePlayrealrouletteonlineThe proportion of renewal premiums is 59.64%; renewal premium income is 5.946 billion yuan, an increase of 26.32% over the same period last year, accounting for 66.35% of scale premiums, an increase of 11 percentage points over the same period last year, supporting the overall business scale to remain robust. In 2023, the company's new business value rate increased by 2.54% over the same period last year, and the 13-month premium continuation rate reached 96.97%. The 25-month premium continuation rate reached 98.04%.

According to the family account strategy, continue to deeply integrate customer family service logic with business scenarios, enhance user activity, stimulate insurance protection demand, and drive user transformation through user insight, user education, user service and products. Deeply tap customer value and promote high-quality business development. In 2023, the number of official WeChat customers exceeded 600000, and the monthly rate of official WeChat reached 16.2%, of which more than 118000 family account functions such as pension calculation, family risk assessment and insurance policy management were used.

Practice long-term value investment and strengthen asset-liability management

In the use of funds, the company adheres to a sound investment strategy and pursues long-term and stable investment returns. In asset allocation, we mainly focus on fixed income assets with stable income and high credit rating, attach great importance to liquidity management and continue to maintain reasonable and abundant current assets, at the same time allocate a reasonable proportion of equity assets such as stocks and funds and alternative assets, build a diversified investment portfolio, and pursue the stability of income. On the other hand, considering the influence of the downward yield curve of treasury bonds in 2023, the company runs through the asset allocation, product strategy, business planning and other decision-making processes to strengthen the asset-liability linkage and reduce the risk of asset-liability matching. In 2023, facing the environment of changeable market and downward interest rates, the company achieved a rate of return on financial investment of 4.33% for the whole year by strengthening the investment team and infrastructure, optimizing asset allocation and improving the efficiency of the use of real capital. Thanks to its sound investment strategy and financial returns, the company has been awarded the "Insurance Company Investment Taurus Award" issued by China Securities newspaper for three consecutive years.

Explore product innovation and characteristic services to promote the development of regional people's livelihood

In 2023, the company insists on taking the core needs of customers as the starting point, continuously tamping the service foundation, improving service quality, and constantly exploring the innovation and development of customer service. First, steadily promote the construction of digital services, on the basis of intelligent underwriting and intelligent double recording, launch intelligent outbound calls, intelligent claims settlement and other services, agile response to customer needs, to achieve an average claim settlement service effectiveness of 1.2 days, preservation limitation of 1.01 days. The second is to continuously deepen the service characteristics and consolidate the landing of the family service matrix, in which the family underwriting service helps to realize the family insurance premium of 260 million yuan, and the claim settlement station helps customers to obtain 218 million yuan. The third is to build a full-scene service ecology, on the basis of insurance services, combined with customer needs, to provide value-added services such as health and quality of life, and continuously improve customer service satisfaction.

In 2023, based on the main insurance industry, the company actively seeks new breakthroughs in the innovation and exploration of the cooperation zone, focusing on products, services and model innovation in the cooperation zone, and supporting the construction of the cooperation zone. In terms of characteristic products, the outpatient and emergency care guarantee scheme for Macao residents in the cooperation zone has been launched to provide customized outpatient medical security and convenient claims settlement services for Macao residents who live, work and start businesses in the cooperation zone. In terms of the use of insurance funds, the joint partners jointly initiated the establishment of an equity special investment fund, which will focus on the investment layout of the industry in the cooperation zone and promote the development of the regional economy. In terms of characteristic services, we should achieve the landing of cross-border insurance survey services in Hong Kong and Macao, further improve the insurance survey channels in Hong Kong and Macao, effectively prevent the risk of cross-border insurance fraud, and provide customers with a more efficient and efficient cross-border insurance survey service experience.

Tamp the operation foundation of corporate governance and realize the healthy development in the midst of stability

Based on the long-term optimism of the company's shareholders on the broad development prospects of the insurance industry and the high recognition of the company's sustainable development strategy, the company completed the capital increase in March 2024, strengthening the capital base and improving the level of solvency. In the first quarter of 2024, the company's comprehensive solvency adequacy ratio was 177.72%, and the core solvency adequacy ratio was 145.85%.

In the future, the company will continue to consolidate the governance foundation of "mixed ownership + market-oriented operation", accurately grasp the orientation of differentiation and characteristics of small and medium-sized insurance institutions, and unswervingly promote specialized management around the stability of the sources of liabilities, the diversity of product supply, and the scientific and refined matching of assets and liabilities. Fully rely on governance advantages, location advantages, policy advantages, based on the cooperation zone, explore financial innovation and development, and promote the process of Qin-ao integration. Hengqin Life Insurance will continue to open up new ideas, seize new opportunities, create new value, and strive to become a "professional, refined, characteristic" life insurance enterprise.

-- finish.

About Hengqin Life

Hengqin Life Insurance is a national life insurance company established in December 2016 with the approval of the former China Insurance Regulatory Commission, registered in Hengqin Guangdong-Macao Deep Cooperation Zone. With the mission of "guarding the family and letting love pass on", Hengqin Life provides forward-looking protection for the quality of family life in the new era; provides an independent and free career platform for employees in the industry; and explores paths for insurance innovation and financial innovation.